Define availability and health checks for agreed servers, network devices and services, subject to supported monitoring access.
NETWORK OPERATIONS CENTRE
See the signals.
Coordinate the response.
Give your infrastructure a clear operational point of contact. Monitoring, incident triage and escalation, organised around your systems and business priorities.
Defined scope · Tailored proposal · Clear responsibilities
A PRACTICAL STARTING POINT
Monitoring with
a clear next step.
A useful alert needs an owner and a next step. Our NOC service is scoped around the devices and services you depend on, with agreed thresholds, documented runbooks and a defined escalation path.
Set useful thresholds, review recurring noise and classify events by business impact before escalating.
Carry out approved diagnostic and recovery steps. Changes outside the agreed authority go to your nominated decision maker.
Record the timeline, coordinate with your team and suppliers, and keep nominated contacts informed during an incident.
Track agreed maintenance windows, suppress expected alerts and confirm service checks following planned changes.
Review incident trends, availability observations, capacity signals and recommended follow-up actions at an agreed cadence.
FROM FIRST CONVERSATION TO DELIVERY
A clear way of working.
Discover
Inventory the environment and identify the services that matter most.
Connect
Agree access, monitoring checks, thresholds and notification routes.
Validate
Test alerts, runbooks and escalation contacts before handover.
Operate & review
Triage events, coordinate responses and refine the service through regular reviews.
SHAPE YOUR REQUIREMENTS
Tell us what
success looks like.
Include these details in your enquiry. We will review the brief and confirm scope, pricing and delivery arrangements with you.
- Device and service inventory, locations and technical contacts
- Monitoring tools, connectivity and least-privilege access
- Coverage hours, time zones and maintenance windows
- Severity definitions, response targets and escalation contacts
- Permitted recovery actions, reporting and service boundaries
Use an available public department to discuss your requirements before opening an account.
GOOD TO KNOW
Your questions,
answered.
Is 24/7 coverage included?
Coverage hours, staffing arrangements and response targets are confirmed in your proposal. Continuous tool monitoring does not by itself mean continuous staffed response. Tell us the coverage you need.
Can you work with our existing monitoring platform?
We can assess your platform, supported integrations and access model. Any migration, new tooling or licences are agreed before onboarding.
Is NOC the same as a security operations centre?
No. This service focuses on infrastructure availability and operations. Threat hunting, security incident response and SOC coverage require a separately agreed specialist scope.
Will you make changes to our systems?
Only within the authority and runbooks you approve. We define permissions, change control, escalation and rollback responsibilities before the service begins.
Does this include internet connectivity?
NOC covers monitoring and operational support. Internet access and carrier services are not included in this offering.
TAKE THE NEXT STEP
A clear brief.
A useful next step.
Explore our expertise, find your cloud software, or manage your existing account.
PLANS & PRICING
NOC Services
Choose a plan or request a proposal. Taxes are shown on your invoice.
Network Operations Centre support: monitoring, alert triage, approved runbooks, incident escalation and reporting. Coverage hours, response targets and scope are confirmed in a proposal.
Custom quote
Scope and pricing agreed with you
Request a quote USEFUL ANSWERS
Good questions.
Clear answers.
From your first proposal to ongoing service, here are the essentials.
Company detailsCan I request a quote before creating an account?
Yes. Choose an available public department on the contact page. A customer account is used for service orders, billing and private documents.
Are setup charges separate from recurring charges?
Your proposal identifies one-time development, setup or management work separately from recurring services. Confirm the billing cycle and any initial charges before accepting.
How do payments work?
Payment is currently by bank transfer. Use the invoice reference and the bank instructions on your invoice. Payment status is updated after receipt is confirmed.
Can you help move an existing service?
Include your current environment, data size, dependencies and acceptable downtime in your enquiry. Migration work, validation and rollback responsibilities are scoped before delivery.
Is your software installed on our premises?
DCIM, accounting and live chat software are cloud-hosted services operated in HostPalace’s cloud. Custom software development has its own agreed delivery and hosting scope.