Plan a convenient way for website visitors to ask questions and connect with your team.
CUSTOMER CONVERSATIONS / CLOUD-HOSTED SAAS
Better conversations.
Closer connections.
Make it easier for customers to ask questions, find answers, and reach your team through a cloud-hosted chat solution.
Hosted in HostPalace’s cloud
Live Chat & ChatbotsIllustrative workspace
Start a conversation with your team.
I’d like to learn about your services.
Happy to help. What would you like to explore?
Your message…
Software as a Service. Hosted by HostPalace.
Your application is installed and operated in our cloud. On-premise software delivery is not included. The final feature set, integrations, and onboarding scope are agreed in your proposal.
WORKFLOWS BEFORE FEATURES
Make every conversation
easier to continue.
Start with your customer questions and the routes to your support team. We can plan approved responses, handover rules, availability messages and conversation records around your actual support process.
Automation follows the knowledge and workflows agreed with your team. Human review, data handling and integration access are part of the onboarding discussion.
BUILD AROUND YOUR WORKFLOWS
From the first question
to the right next step.
Use these areas to shape your requirements. We confirm supported functionality and configuration before you subscribe.
Define frequently asked questions, approved answers, and the conversations you want to automate.
Agree how and when conversations should be passed to a member of your team.
Discuss branding, website installation, operating hours, and integration requirements as part of the proposal.
PLANS & PRICING
Live Chat & Chatbots
Choose a plan or request a proposal. Taxes are shown on your invoice.
Cloud-hosted live chat and chatbot service. Discuss website chat, FAQ workflows, team handover, and integration requirements. Final scope and pricing are confirmed in a proposal. No on-premise delivery.
Custom quote
Scope and pricing agreed with you
Request a quote USEFUL ANSWERS
Good questions.
Clear answers.
From your first proposal to ongoing service, here are the essentials.
Company detailsCan I request a quote before creating an account?
Yes. Choose an available public department on the contact page. A customer account is used for service orders, billing and private documents.
Are setup charges separate from recurring charges?
Your proposal identifies one-time development, setup or management work separately from recurring services. Confirm the billing cycle and any initial charges before accepting.
How do payments work?
Payment is currently by bank transfer. Use the invoice reference and the bank instructions on your invoice. Payment status is updated after receipt is confirmed.
Can you help move an existing service?
Include your current environment, data size, dependencies and acceptable downtime in your enquiry. Migration work, validation and rollback responsibilities are scoped before delivery.
Is your software installed on our premises?
Your application is installed and operated in HostPalace’s cloud. On-premise software delivery is not included.